Privacy Policy

Last Updated: January 2025

1. Information We Collect

At ShayonaTech, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our technology products, innovation solutions, and tech accessories.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register on our website
• Make a purchase or place an order
• Subscribe to our newsletter or updates
• Contact us through our contact form or support channels
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback on products
• Request technical consultation or support services

This information may include:

• Full name and contact information (email, phone number, address)
• Billing and shipping addresses
• Payment information (processed securely through third-party processors)
• Account credentials (username, password)
• Product preferences, tech needs, and purchase history
• Communication preferences
• Technology requirements and innovation goals

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website
• Clickstream data and interaction patterns
• Device identifiers and mobile network information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our services:

2.1 Order Processing and Fulfillment

• Process and manage your orders and payments
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, refunds, and exchanges
• Provide customer support and respond to inquiries
• Manage your account and preferences
• Recommend products based on your tech needs and preferences

2.2 Communication

• Respond to your inquiries and support requests
• Send important notifications about orders, deliveries, and account updates
• Share updates about new products, special offers, and promotions (with your consent)
• Send newsletters and marketing communications (you can opt out at any time)
• Notify you about changes to our services or policies
• Provide tech tips, innovation advice, and product recommendations

2.3 Improvement and Analytics

• Improve our website, products, and services
• Analyze usage patterns and customer preferences
• Enhance user experience and content relevance
• Conduct research and analytics to better understand our customers
• Develop new products and features
• Personalize product recommendations and content

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, abuse, and security threats
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Investigate and resolve disputes

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

3.1 Data Storage

Your data may be stored in various locations:

• Our secure servers located in India
• Cloud storage services with appropriate security measures
• Local storage on your device (for preferences and session data)

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Access controls and authentication protocols
• Regular security reviews and updates
• Firewall protection and intrusion detection systems
• Regular backups and disaster recovery procedures

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

• Payment gateways for processing payments
• Shipping and logistics companies for order fulfillment
• Communication platforms for sending notifications and emails
• IT and hosting providers for website and system maintenance
• Analytics and marketing service providers
• Customer support and helpdesk services

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Comply with legal obligations and regulatory requirements
• Respond to legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security incidents
• Enforce our terms and conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing where applicable
• Right to Opt Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If we become aware that we have collected information from a child under 13 without consent, we will take steps to delete such information promptly.

For users between 13 and 18, we recommend parental supervision when using our website and services.

7. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

This includes:

• Social media platforms
• Payment processors
• Shipping and logistics partners
• Advertising networks
• Other service providers

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

• Account Information: Retained while your account is active and for a reasonable period thereafter (typically 3 years after account closure)
• Transaction Records: Retained for legal and accounting purposes as required by law (typically 7 years)
• Marketing Data: Retained until you opt out or request deletion
• Analytics Data: Retained in aggregated, anonymized form
• Customer Support Records: Retained for 2 years after resolution

9. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

We ensure that appropriate safeguards are in place to protect your information during such transfers, including:

• Contractual obligations with service providers
• Standard contractual clauses where applicable
• Compliance with applicable data protection regulations

10. Your Choices and Controls

You have several choices regarding the collection, use, and sharing of your information:

• Account Settings: Update your account information and preferences at any time
• Cookie Preferences: Control cookies through your browser settings
• Marketing Communications: Opt out by clicking unsubscribe links or contacting us
• Location Data: Disable location services through your device settings
• Do Not Track: Configure your browser's Do Not Track feature

11. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Investigate the breach immediately and take steps to contain it
• Notify affected users and relevant authorities as required by law
• Provide information about the nature of the breach and steps taken to address it
• Offer guidance on protective measures you can take

12. Specific Privacy Rights by Region

12.1 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

12.2 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information (we do not sell personal information).

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our website does not currently respond to DNT browser signals or mechanisms, but we respect your privacy choices through other means.

14. Dispute Resolution

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving any privacy concerns promptly and fairly. If we cannot resolve your concern, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification for material changes (if you have provided your email)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry as soon as possible and address any privacy concerns promptly.